IT Service Desk Agent (m/f/x)

Company details

Do you have a bachelor’s degree in Computer Science, Information Technology, a closely related field, or equivalent experience required? Are you familiar with ITIL? Do you have knowledge of troubleshooting and incident management? Then, this is the job for you!

AISIN EUROPE is part of the Japanese AISIN Corporation, a leading supplier of automotive technology products employing more than 100,000 people worldwide.

Our Values

  • Growth & happiness for our employees and colleagues
  • Inspiration & trust for our customers
  • A sustainable environment for the future

Aisin Group Way

  • Be proactive, make changes (take on challenges, move fast, be enthusiastic)
  • Make people grow, make them dream
  • Move forward, build the future (optimize actions and have the courage to change, keep up with the latest developments, make sure our actions help the local community and the environment)
  • Safety, health and quality supremacy as a foundation

Why should you apply to AISIN Europe?

  • Passion for automotive, advanced technologies and Innovation
  • Open, multicultural and international environment with convenient access to Braine - L’Alleud (south of Brussels)
  • Skills development and continuous training
  • Good working atmosphere


Your mission

Our multicultural ICT team, composed of 32 employees, located on Braine-l'Alleud and Baudour sites, is currently looking for an IT Service Desk Agent

What will you work on?

  • Responsible for the maintenance, configuration, and reliable operation of workspace services.
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
  • Implementation and installation of the ICT desktop computing hardware and software environment.
  • Management of the hotline to provide support to our users while respecting the governance of our ticketing tool.
  • Welcoming new colleagues (explaining the equipment available to them and respecting procedures



  • Experience level: Confirmed
  • Fluent in English and French
  • A first hands-on work experience in managing computers, printers, hardware, networks, and software.
  • Strong ability to quickly grasp new concepts and work efficiently with meticulous attention to detail.
  • Excellent communication skills, enabling effective interaction with end-users.
  • Self-motivated and capable of organizing and prioritizing tasks independently.
  • Willingness to handle computer and network administration tasks, such as infrastructure oversight and asset management.
  • On-demand software installation & ITMS
  • Office printers knowledge in management and support,Office 365 Client troubleshooting, Office 365 Admin console management, File server access management, Office IT equiment management, IT asset management, Active directory management
  • Customisation of PCs specific to the department (folder access and installation of special software)
  • Android / iOs base troubleshooting


  • 3-5 years in managing computers, printers, hardware, networks, and software experience
  • Lotus notes (config, DB and support) experience
  • Matrix 42 experience
  • ITIL certification

Cisco Jabber (management, number assignment, support) experience


What can we offer you?

  • A diversified function combining technical, relational and organizational aspects, with remarkable products & business perspectives in continuous evolution
  • An attractive salary with competitive fringe benefits
  • Extralegal and company holidays
  • Sports & family events for our employees and their family

How do you apply?

  • Answer to this job ad by sending a CV & cover letter
  • If your profile on paper matches to our need, we will contact you for an interview (HR & Hiring Manager) to challenge your suitability for the open position. If there is a mutual interest, you could meet some of your colleagues to get a clearer idea of your future team! And last but not least step in our recruitment process is to take an Assessment Center to measure your softskills.

Your recruiter, Julie FAUVILLE, Senior HR Generalist

Follow our activities on our Linkedin, Instagram & Facebook pages!

Location: Braine-l'Alleud
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